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An allegedly true story:

For all of you who've had to deal with an irate customer, this one is
for you. It's a classic! In tribute to those "special" customers we
all love! An award should go to the United Airlines gate agent in
Denver for being smart and funny, and making her point, when confronted
with a passenger who probably deserved to fly as cargo.

A crowded United flight was canceled. A single agent was rebooking a
long line of inconvenienced travelers. Suddenly an angry passenger
pushed his way to the desk. He slapped his ticket down on the counter
and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you,
but I've got to help these folks first, and I'm sure we'll be able to
work something out." The passenger was unimpressed. He asked loudly,
so that the passengers behind him could hear, "Do you have any idea who
I am?" Without hesitating, the gate agent smiled and grabbed her public
address microphone. "May I have your attention please?" she began, her
voice bellowing throughout the terminal. "We have a passenger here at
the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him determine his identity, please come to the gate." With the folks behind him in
line laughing hysterically, the man glared at the United agent, gritted
his teeth and swore, "F*** you!" Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to stand in line for that, too."


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