Way Too Hi Tech for FawCawnahs Dan Blaine DBLIVIT firstname.lastname@example.org
I've got a "Dilbert" cartoon posted above my desk:
This one is entitled "Dogbert's Tech Support".
1st pane: Dogbert sitting at the help desk. Phone rings and caller sez: "Hello, I..."
Dogbert answers: "Shut up and Reboot."
2nd pane: The caller sez: "Hey it work..."
Dogbert answers: "Shut up and hang up."
3rd pane: Dogbert's thought bubble: "My average call time is improving."
Being in the support end of the computer business, I find this approach to helping the user the most effective. I.e., give the user enough slack and he'll figure it out himself.
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